Frequently Asked Questions

Frequently Asked Questions

Do you carry insurance?

We maintain a $1,000,000 general liability insurance policy on all people working on your home. With safety in mind, we will do everything we can to avoid any injuries on the jobsite. However, accidents can happen. In the event of anything being broken during the process of the job, or any injuries that may occur, you don’t need to worry about losing any sleep. Our insurance policy will cover any accidents that arise.

Do you have a warranty?

All of our work is covered by an all-inclusive warranty that lasts at least 2 years. If any areas in your home are not taken care of properly, you can be sure problems will show up in the first 2 years. We stand by our work and will come out to fix up any problem areas that you may find.

We warranty quality work. That means we require all of the necessary prep work, and quality materials for us to back up the work. If any corners are cut, you may save money in the short run but we cannot guarantee that the job will last.

You can expect your 2-year warranty paint job to last anywhere from 5-15 years.

Your warranty will depend on the quality of the paint you choose. If you are interested in a longer warranty, ask us about the higher-quality paints that are available!

What are your guarantees?

COMMUNICATION

We promise to maintain thorough communication throughout your painting process. This includes everything from scheduling your estimate to choosing your colors and setting up your start date to keeping you updated before and throughout the job.

QUALITY PREP WORK AND MATERIALS

• We promise to keep your quality our focus. A detailed written agreement will outline the quality of products and prep work that will be included in the painting of your home. We promise to honor those agreements, to fulfill all of the prep work, and to use the quality materials that you choose. We stand by our work!

CLEANLINESS

• We promise to keep the job site

clean. This includes using drop sheets around the home, masking off the home properly, and cleaning up at the end of the day. Any drips or messes will be cleaned up before completion of the job.

SATISFACTION

We promise to leave you satisfied at the end of the job. A final walk-around will be done before collecting a final payment to ensure your satisfaction with the work done on your home.

When we do hire you, what is the process from there?

Get a free estimate. Then, to book a spot in our schedule, we require a 25% deposit and authorization to do the work on your home.

Before the start date, we will confirm color selection with you and assist in the process if you decide to take advantage of this service. We will also submit your colors to your HOA for you.

The week leading up to the job you can expect phone calls to keep you updated on the estimated start date and any changes due to weather or unforeseen changes in our production schedule.

During the job, we will let you know what time you can expect us to start work each day. We will update daily about the progress of the job and any concerns so we can address those right away.

At the end of the job, we’ll take you around the house to do any last touch ups before we ask for a final payment. We would also appreciate it if you would fill out a short survey letting us know how the process was for you. Your feedback is very valuable to us. We would also greatly appreciate any referrals or a review to express your satisfaction with the work we do and with our company.

What problems should I be looking for on my exterior?

PEELING

Trim: It’s very common for areas on the trim to begin peeling. Most trim that’s peeling is real wood, such as 1x2s used on fascia, door trim, garage trim, or railings. In addition to any real wood on the house, any areas where moisture or snow accumulates. These areas take a lot of damage from moisture sitting on them and freezing then thawing, and constantly beating on the paint. Once the paint begins to peel, those areas in your home are exposed to the weather. When water gets into the wood and freezes, or water is constantly running through the wood, you’ll begin to see the wood begin to get gray and rot. This leads to replacement, which can be very costly. Any areas on your home that are peeling will most likely be the same areas that will peel in the future. We recommend taking special care of these kinds of areas. By scraping off any peeling paint, we can be sure not to apply it onto a surface that is already peeling. Sanding this area will smooth out the edge between what has peeled off and what has not peeled, and sanding will also create a better surface for us to apply the paint. Finally, after the area has been scraped and sanded, we recommend using a high-quality primer to seal this area. The sanded wood creates a rough surface for the primer to bond to, and the primer will create a better surface for the paint to adhere and bond to than if we just apply paint to the wood.

Siding: Most siding in Colorado you will not find peeling. However, if any siding is peeling it can be very costly if not taken care of properly. On many homes that are first built, there is a very thin layer of paint applied. After 7-10 years, many times the underside of the siding will start to peel, specifically on the North side of the home. The North side of the home experiences less sunshine, so moisture is more likely to stick around longer. This moisture slowly wears away the paint on the underside of the siding boards. Each time it rains or snows, more moisture runs down the side of the house, wearing down the paint. The lower siding boards experience this more than the siding boards on the 2nd story. Eventually, the underside will start to peel, leading to an exposed board. If this is not taken care of, your siding boards will begin swelling which can lead to replacement. Replacing siding can be very costly. We recommend sanding off any peeling paint on the bottom of the siding boards. After sanding, we would prime those areas to seal up the boards before applying any paint. If this is not done properly, you can only expect the job to last about 2-4 years before these areas start to peel again. If done properly, you can expect it to last more than 5-7 years.

CRACKING

Cracking is one of the most common paint problems in Colorado. Builders use inexpensive and low-quality caulking when painting your house. As the temperatures change, your house expands and contracts. As this happens over and over again, the caulking doesn’t hold up and begins to break down and crack leaving your home exposed. Moisture can get into these cracks and go back behind your boards. This leads to boards warping away from the house, or boards rotting from the inside out. To properly protect your home, we recommend resealing all of these cracks with siliconized acrylic caulking. Silicone is more flexible than standard contractors’ caulking, so it will breathe with the house and last longer. However, paint will not stick to silicon caulking. This is why we recommend siliconized acrylic caulking that will hold paint, but also last longer

FADING

Fading or chalking is another very common problem in Colorado. Sunny days at high altitudes blast your home with UV rays breaking down the resin in the paint. Resin is the primary component in paint that protects the home. Pigment gives it the color. When the house starts to fade, this is an indication that the resin has broken down in the paint and there is minimal protection on your home. Without protection on the house, moisture will get into those boards (usually siding boards) and lead to warped siding boards which can be very expensive to replace. We recommend a power wash to wash off any dust and residue from the chalking. For sides that experience the most sunlight, we also recommend a second coat or a coat of primer for extra protection. This will provide a higher level of resin and protection for that side of the home, ensuring that it will not fade as quickly so you can avoid costly replacement costs in the future and a longer-lasting paint job.

NAIL HOLES

Moisture can sit in nail holes around the house and do damage to your siding. You’ll see areas where nail holes are beginning to swell due to moisture getting into those areas. If you only paint over these, there will still be a small pocket for water to sit. We recommend caulking these nail holes to leave an even surface for moisture to flow off of rather than sitting there breaking down the paint.